Mobile Membership FAQs

If your membership includes match entitlements, you can access your tickets on your smartphone each week with Mobile Membership (located in the official Geelong Cats App). Mobile Membership allows you to scan into the stadium using your smartphone. No physical card is required.

Download the app for an Android device here.

Download the app for an Apple device here.

Make sure you have downloaded the official Geelong Cats App and follow our Mobile Membership Step by Step instructions here.

Members must have a valid email address linked to their account to access their Mobile Membership. If you don't have an email address, get in touch with our team here. If you need to update your email address, log in to your My Cats Account to update your personal details or contact Membership Services. 

Membership tickets for all family members within your account will be located within your Mobile Membership. 

If a family member has a different membership account you will need to log in to their account on the official Geelong Cats app to access their match ticket via Mobile Membership. 

If you have a question or need support with Mobile Membership, contact our Membership Services team here.

Yes, your Mobile Membership will display your reserved seat details. After scanning into the stadium, simply present your Mobile Membership to the usher when entering your reserved seat area. 

The AFL, clubs, and venues are moving away from plastic and physical tickets/cards. Mobile Membership is designed with the goal of providing a better customer experience and greater flexibility if changes to a match occur.

We are here to support members with this transition. If you have a question or need support with Mobile Membership, contact our Membership Services team here.

Yes, if you cannot make it to a game you are able to transfer your ticket to a friend or family member via Mobile Membership in the Geelong Cats app. Learn how to forward your ticket here.

Your Mobile Membership ticket is different for each match and will be available 120 hours prior to the game. We encourage you to download your ticket to your Smartphone wallet before you head to the game for seamless entry to the stadium.

Members will no longer automatically receive a plastic membership card as part of their membership. 

While we have made plastic cards available this season for members who might not be able to use the digital ticket, we strongly encourage you to use Mobile Membership if you are able to do so. 

If you are unable to use Mobile Membership, you can order a plastic membership card via the Cats Shop. Please note that there is a 3-week turnaround time on the fulfilment of physical membership cards. 

Your Mobile Membership ticket barcode will not appear in your account until 120 hours (5 days) prior to a match. Please log in closer to the match to add your ticket to your smartphone wallet.