Geelong Cats App FAQs

If your membership includes match entitlements, you can access your tickets on your smartphone each week with the Geelong Cats App. This allows you to scan into the stadium using your smartphone. No physical card is required.

Download the app for an Android device here.

Download the app for an Apple device here.

Make sure you have downloaded the official Geelong Cats App and follow our Step by Step instructions to accessing your digital member tickets here.

Members must have a valid email address linked to their account to access their digital tickets in the Geelong Cats App. If you don't have an email address, get in touch with our team here. If you need to update your email address, log in to your My Cats Account to update your personal details or contact Membership Services. 

Membership tickets for all family members within your account will be located within your Geelong Cats App. 

If a family member has a different membership account you will need to log in to their account on the official Geelong Cats app to access their match ticket. 

If you have a question or need support with the Geelong Cats App, contact our Membership Services team here.

Yes, your digital tickets in the Geelong Cats App will display your reserved seat details. After scanning into the stadium, simply present your digital tickets in the Geelong Cats App to the usher when entering your reserved seat area. 

The AFL, clubs, and venues are moving away from plastic and physical tickets/cards. The Geelong Cats App is designed with the goal of providing a better customer experience and greater flexibility if changes to a match occur.

We are here to support members with this transition. If you have a question or need support with your Geelong Cats App, contact our Membership Services team here.

Yes, if you cannot make it to a game you are able to transfer your ticket to a friend or family member in the Geelong Cats app. Learn how to forward your ticket here.

Your Membership ticket is different for each match and will be available 120 hours prior to the game. We encourage you to download your ticket to your Smartphone wallet before you head to the game for seamless entry to the stadium.

Members will no longer automatically receive a plastic membership card as part of their membership. 

While we have made plastic cards available this season for members who might not be able to use the digital ticket, we strongly encourage you to use the Geelong Cats App if you are able to do so. 

If you are unable to use the Geelong Cats App, contact our Membership Services team here.

Your Membership ticket barcode will not appear in your account until 120 hours (5 days) prior to a match. Please log in closer to the match to add your ticket to your smartphone wallet.