WHEN WILL I RECEIVE MY MEMBERSHIP PACK?
In 2021 we have a change in timeline for your membership pack due to COVID-19. All membership packs and vouchers will begin to be distributed in February 2021 and you can expect your Membership Pack to be shipped out 4-6 weeks from date of purchase.
HOW CAN I PAY FOR MY MEMBERSHIP?
We want to provide our Members with as many payment options for their Membership Packages as possible, and let you chose the option that best works for you!
These options include Payment Plan, cash, credit card (MasterCard and Visa), EFTPOS, cheque or money order.
There are a number of ways to make your payment, including online via your MyCATS account, in person, via phone or mail.
But the easiest way to pay is via our Payment Plan, click here to learn more or join today.
CAN I PAY MY MEMBERSHIP OFF OVER THE SEASON?
Our Payment Plan has been designed to make your Membership renewal easier and more manageable.
Signing up to our Payment Plan means your Membership automatically renews each season, without you lifting a finger!
It also gives you the option to pay your full Membership at the time of purchase or split the payment into instalments over a number of months - making it more affordable.
If you choose to use the instalment method, the first instalment will be paid at the time of purchase, with the next taken January 2021 through to September 2021 (4th of each month).
Click here for more information.
CAN MY MEMBERSHIP BE AUTOMATICALLY RENEWED EACH SEASON?
Absolutely! Our Payment Plan allows our Members to have the opportunity to automatically renew their Membership each season, without you doing a thing. This takes away all the hassle, making things quick and simple, whilst allowing you the flexibility to opt out of the plan once your payments have been made. Click here for more information.
WHAT IS A MYCATS ACCOUNT?
Your MyCATS account is the online destination to find all things membership! It is your own portal to update your personal details, pay for your Membership, purchase additional products, manage your subscriptions and a whole lot more - simply click here to log in.
CAN I PURCHASE A SEASON SEAT AT GMHBA STADIUM?
Yes, you can! We will have season Reserved Seat Packages available and we are currently taking expressions of interest for the 2021 season. Click here to register your interest.
CAN I PURCHASE MELBOURNE SEASON SEATING?
Yes, we offer season Reserved Seat Packages in Melbourne for our home games only, with both junior and adult packages available. We are currently taking expressions of interest for the 2021 season. Click here to register your interest.
WHAT IDENTIFICATION DO I NEED TO BECOME A CONCESSION OR YOUTH CONCESSION MEMBER?
Getting a Concession or Junior Membership is easy.
Simply provide a copy of your valid Concession card to Membership Services when purchasing your membership or alternatively email a copy of your concession ID to membership@geelongcats.com.au.
Keep in mind that you will still need to bring your Concession card along with your Membership to the games to gain entry.
Concession memberships purchased without proof of concession will be accepted, however Memberships will not be fulfilled or posted until concession ID has been sighted by Membership Services.
Click here to read the Concession Membership Policy and eligibility.
AM I ELIGIBLE FOR A JUNIOR MEMBERSHIP?
Anyone aged 14 years and under as of the 1st of January 2021 is eligible for a Junior Membership. All Junior Members are required to provide their date of birth when signing up for their Membership.
HOW IS MY PERSONAL INFORMATION USED BY THE GEELONG CATS?
All personal information you provide will be used by Geelong Cats and the AFL in accordance with the AFL & AFL Clubs’ Privacy Policy available by clicking here. By providing your personal information, you agree to such use by the Geelong Football Club and the AFL.
If you would like to manage the communications that you may receive, please log on to your MyCATS Account and unsubscribe under the edit email preferences section.
CAN I COME AND WATCH TRAINING SESSIONS AT GMHBA STADIUM?
Open Training Sessions and Family Day are scheduled throughout the season. Check your inbox throughout the year for details or check events.geelongcats.com.au for more information.
HOW DO I FIND OUT WHAT IS HAPPENING AT THE GEELONG CATS?
Members who have a valid email address will receive regular emails from the club including Cats Wrap (news-based email), Match Day Guide (in home game weeks), Team Selection, as well as event promotions, Member offers, announcements and Cats Shop promotions.
Make sure your email address is up to date via MyCats Account.
ARE THERE ANY GEELONG CATS INTERSTATE SUPPORTER GROUPS I CAN JOIN?
Our supporter groups are always looking for new people to join as Members. Currently we have supporter groups based in Perth and Canberra. If you are interested in joining a group or would like more information please click here.
HOW DO I JOIN THE CHEER SQUAD?
Our dedicated cheer squad are always looking for new members. If you are interested in joining the cheer squad or would like more information please click here or email cheersquad@geelongcats.com.au
WHERE CAN I BUY GEELONG CATS MERCHANDISE?
Cats Shop is the place to find all your on-field and lifestyle apparel and accessories. Shop online at shop.geelongcats.com.au or visit the flagship store located in the Charles Brownlow Stand, GMHBA Stadium. 2020 Members get 10% off – some exclusions apply.
Trading hours are: Monday to Friday: 9am - 5pm Saturday: 10am - 3pm Sunday: Closed
Click here for more information.
HOW DO I USE MY MEMBERSHIP AT GMHBA STADIUM, MARVEL STADIUM AND THE MCG?
Click here for more information.
WHERE DO I GO IF I HAVE A QUESTION ON GAME DAY AT GMHBA STADIUM?
The Geelong Cats have several customer service staff positioned around the stadium on game day. Should you have any specific Membership enquiries, please visit the Membership Services team in the Charles Brownlow Stand, or Gate 13 ticketing box.
HOW CAN I BOOK A RESERVED SEAT AT A GMHBA STADIUM MATCH?
Members can upgrade to a Reserved Seat ticket per game at a reduced cost (subject to availability) via Ticketmaster, by calling 1300 136 122 or through any Ticketmaster outlet.
There are no additional transaction fees to upgrade to a Reserved Seat via Ticketmaster online prior to the game, so we encourage you pre-purchase to avoid disappointment (rather than waiting until on game day).
WILL MY MEMBERSHIP PROVIDE ME WITH ACCESS TO AWAY GAMES?
Only Melbourne, Melbourne 5 or Home & Away members have access to Geelong Cats away matches at the MCG and Marvel Stadium. All other Members are unable to scan in and are required to purchase a ticket to gain access.
WHERE DO MEMBERS SIT AT AWAY GAMES?
Melbourne, Melbourne 5 or Home & Away members have access to General Admission areas at Geelong Cats away matches in Melbourne. All other members are unable to scan in and are required to purchase a ticket to gain access. Please note there is no designated area for Geelong Cats members at away games, unless communicated with Members.
CAN I GIVE MY MEMBERSHIP TO A FRIEND TO ATTEND A GAME IN MY ABSENCE?
Yes, however if you hold a Concession or a Junior Membership, the person using the Membership must also qualify as a concession or junior to utilise the card.
CAN MY FRIENDS AND FAMILY WHO ARE NOT MEMBERS SIT/STAND WITH ME?
Yes, providing you do not have a Reserved Seat at the ground. Non-Members will be required to purchase their Reserved Seat at the same time as the Member via the relevant ticketing agent. Alternatively you will be able to sit or stand together in the General Admission areas (subject to match category and availability).
HOW DO I BUY TICKETS FOR INTERSTATE GAMES?
Interstate Members will receive email correspondence where they are able to purchase entitled tickets to games in their home State. Alternatively, you can call Membership Services on 1300 462 287 or email membership@geelongcats.com.au to purchase a ticket. Cut off dates vary depending on match and ticketing availability.
HOW DO I KNOW WHERE TO BUY TICKETS FOR A SPECIFIC GROUND?
| STADIUM | TICKET AGENT | PHONE NUMBER |
| Adelaide Oval | Ticketek | 132 849 |
| ANZ Stadium | Ticketek | 132 849 |
| Marvel Stadium | Ticketmaster | 1300 136 122 |
| The Gabba | Ticketmaster | 1300 136 122 |
| MCG | Ticketek | 132 849 |
| Metricon Stadium | Ticketmaster | 1300 136 122 |
| Optus Stadium | Ticketmaster | 1300 136 122 |
| SCG | Ticketek | 132 849 |
| GMHBA Stadium | Ticketmaster | 1300 136 122 |
| GIANTS Stadium | Ticketmaster | 1300 136 122 |
IS ACCESSIBLE SEATING AVAILABLE?
Accessible/easy access seating can be obtained (subject to availability) through the relevant ticketing agent for each venue listed above. Members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge.
DO YOU HAVE PACKAGES FOR MEMBERS TO ATTEND INTERSTATE MATCHES?
Our Corporate Hospitality team have packages available for selected Interstate matches. For more information please contact our team on (03) 5225 2315 or email corporatehospitality@geelongcats.com.au
CAN I CHANGE MY SEASON SEAT AT GMHBA STADIUM?
This is possible. Contact our Membership Team to discuss your options.
CAN I APPLY FOR SEASON SEATING AT GMHBA STADIUM?
Of course. We are currently taking expressions of interest for 2021 Reserved Seat Packages. Click here to register.
WHAT MEMBERSHIP WILL GIVE ME A RESERVED SEAT FOR GMHBA STADIUM?
The GMHBA Stadium Reserved Seat Package offers your very own Reserved Seat within the stadium, or our Geelong Social Club Membership provides access to the exclusive Geelong Social Club facilities and designated seating areas.
Contact the Membership Team to find out more.
IF I REQUEST TO CHANGE MY SEATS, WILL I RETAIN MY CURRENT SEATS IF MY REQUEST IS UNSUCCESSFUL?
Yes, we will take payment for your current Membership and seating at the time of your request.
HOW WILL I KNOW IF I’VE BEEN SUCCESSFUL IN CHANGING MY SEATS?
Seat changes for 2021 will occur at the time of an enquiry with a Membership Team representative.
CAN I TRANSFER MY SEAT TO ANOTHER PERSON?
Yes, you can. You must submit this request in writing, either on your renewal form or email, including the new seat holders’ details and payment information. The person receiving the seat must also link a valid membership to the seat.
A FAMILY MEMBER/FRIEND HAS PASSED AWAY AND HAS A SEAT. CAN THE SEAT BE TRANSFERRED TO SOMEBODY ELSE?
Yes, the executor must submit in writing, either on the renewal form or email, including the new seat holder’s details and payment information. The person receiving the seat must also link a valid Membership to the seat.
