FAQs | Geelong Cats

Membership

HOW CAN I PAY FOR MY MEMBERSHIP?

We want to provide our Members with as many payment options for their Membership packages as possible, and let you chose the option that best works for you!

These options include Payment Plan, cash, credit card (MasterCard and Visa), EFTPOS, cheque or money order.

There are a number of ways to make your payment, including online via your MyCATS account, in person, via phone or mail. But the easiest way to pay is by going on a Payment Plan, click here to learn more or join today.

CAN I PAY MY MEMBERSHIP OFF OVER THE SEASON?

The Payment Plan program has been designed to make your Membership renewal easier and more manageable.

The plan provides the option to spread your payment over 10 months*, commencing in November 2017 with the final payment due in September 2018. You can also make a one-off payment with both options, operating on an automatic “roll-over” at the end of each year.

When on a Payment Plan your Membership will automatically be renewed each season until you choose to opt out.

*Dependent on the date your application is received by Membership Services

CAN MY MEMBERSHIP BE AUTOMATICALLY “ROLLED OVER” EACH SEASON?

Absolutely, our Payment Plan program allows our Members to have the opportunity to automatically renew their Membership each season. This takes away all the hassle, making things quick and simple, whilst allowing you the flexibility to opt-out of the plan once your payments have been made.

WHAT IS A MYCATS ACCOUNT?

Your MyCATS account is the online destination to find all things Membership! It is your own portal to update your personal details, pay for your Membership, purchase additional products, manage your subscriptions and a whole lot more - simply click here to log in.

CAN I PURCHASE A SEASON SEAT AT GMHBA STADIUM?

Yes, you can. We have multiple seats available for season purchase located in our Players Stand and Ablett Terrace, and a number of single seats scattered throughout the stadium.

Both junior and adult packages are available. Click here for more information on season seating packages.

CAN I PURCHASE MELBOURNE SEASON SEATING?

We offer season seating packages in Melbourne for our home games only, with both junior and adult packages available. Click here for more information on season seating packages.

WHAT IDENTIFICATION DO I NEED TO BECOME A CONCESSION OR YOUTH CONCESSION MEMBER?

Getting a concession or Junior Membership is simple and easy. Just provide a copy of your concession card to Membership Services when purchasing your Membership or alternatively email a copy of your concession ID to memberships@geelongcats.com.au. Keep in mind that you will still need to bring your concession card along with your Membership to the games to gain entry.

Concession Memberships purchased without proof of concession will be accepted, however memberships will not be fulfilled or posted until concession ID has been sighted by Membership Services.

Click here to see the Concession Membership Policy and see if you are eligible.

DO I FIT THE CRITERIA OF A JUNIOR MEMBER?

Anyone aged 14 years and under as of the 1st of January 2018 is eligible for a Junior Membership. All Junior Members are required to provide their date of birth when signing up for their Membership.

General

HOW IS MY PERSONAL INFORMATION USED BY THE GEELONG CATS?

All personal information you provide will be used by Geelong Cats and the AFL in accordance with the AFL & AFL Clubs’ Privacy Policy available here. By providing your personal information, you agree to such use by the Geelong Football Club and the AFL. If you would like to manage the communications that you may receive, please log on to your MyCATS Account and unsubscribe under the edit email preferences section.

CAN I COME AND WATCH TRAINING SESSIONS AT GMHBA STADIUM?

We have a number of open training sessions throughout the year and love to have our fans come along to watch.

We will let you know when these sessions are occurring via our website, social media and email. Please keep in mind training times and venues are always subject to change.

HOW DO I FIND OUT WHAT IS HAPPENING AT THE GEELONG CATS?

Members who have a valid email address will receive regular news updates, Match Day Guide (each home game week) and Team Selection direct to their inbox. These emails provides Members with everything they need to know about what is happening around the club. Members will also be the first to receive breaking news and announcements from the club, plus Member-only offers.

Fans can sign up to receive theemails from the club by creating a MyCATS account. Alternatively, our website geelongcats.com.au has the latest news and updates on the club.

ARE THERE ANY GEELONG CATS INTERSTATE SUPPORTER GROUPS I CAN JOIN?

Our supporter groups are always looking for new people to join as Members. Currently we have supporter groups based in Perth and Canberra. If you are interested in joining a group or would like more information please click here.

HOW DO I JOIN THE CHEER SQUAD?

Our dedicated cheer squad are always looking for new Members. If you are interested in joining the cheer squad or would like more information please click here or email cheersquad@geelongcats.com.au

WHERE CAN I BUY GEELONG CATS MERCHANDISE?

The Cats Shop is the place to find all your on-field and supporter apparel. So check out the Cats Shop at GMHBA Stadium or jump online here and show your support for the team!

Trading hours are:
Monday to Friday: 9am - 5pm
Saturday: 10am - 3pm
Sunday: Closed

For more information on trading hours, including trading hours on match days, please click here.

Keep in mind that if you present your Membership card during your purchase you’ll get 10% off! (some exclusions apply).

Match Day

HOW DO I USE MY MEMBERSHIP AT GMHBA STADIUM?

General Admission Members have access to General Admission seating and standing areas (subject to capacity) located at the northern end of the stadium in the Gary Ablett Terrace.

Single ticket reserved seats go on sale at the beginning of the season through Ticketmaster, which can be purchased by phoning 1300 136 122, online at T icketmaster or through any Ticketmaster outlet. General Admission Members are required to quote their 12 digit Membership barcode number when making a purchase in order to receive the Members’ discounted pricing.

For further information on daily ticketing, including Reserved Seating and General Admission for GMHBA Stadium please visit online or contact Membership Services.

HOW DO I USE MY MEMBERSHIP FOR HOME MATCHES AT ETIHAD STADIUM AND THE MCG?

Etihad Stadium
Members with game entitlements can scan into the ground and access the General Admission areas which are generally located on level 3. Single ticket reserved seating (varying on 1,2 and 3) go on sale at the beginning of the season through Ticketmaster, which can be purchased by phoning 1300 136 122, online at T icketmaster or through any Ticketmaster outlet. General Admission Members are required to quote their 12-digit Membership barcode number if upgrading to a reserved seat in order to receive the Members’ discounted pricing.

MCG
Members with game entitlements can scan into the ground and access the General Admission areas which are generally located on level 4. Single ticket reserved seating (varying on 1, 2, 3 and 4) go on sale at the beginning of the season through Ticketek, which can be purchased by phoning 132 849, online at T icketek or at any Ticketek outlet. General Admission Members are required to quote their 12-digit Membership barcode number if upgrading to a reserved seat in order to receive the Members’ discounted pricing.

ON MATCH DAY IF I HAVE A QUESTION WHERE DO I GO?

Membership Services have staff to answer any query outside and inside the stadium. In 2018, Membership Services will be located at on the ground level of the Charles Brownlow Stand.

HOW CAN I BOOK A RESERVED SEAT AT A GMHBA STADIUM MATCH?

Single ticket reserved seats can be purchased via Ticketmaster, at T icketmaster, by calling 1300 136 122 or through any Ticketmaster outlet. Members can use their barcode to access discounted pricing.

WILL MY MEMBERSHIP PROVIDE ME WITH ACCESS TO AWAY GAMES?

Melbourne or Home & Away Members have access to Geelong Cats away matches at the MCG and Etihad Stadium. All other Members are unable to scan in and are required to purchase a ticket to gain access.

WHERE DO MEMBERS SIT AT AWAY GAMES?

Melbourne or Home & Away Members have access to General Admission areas at Geelong Cats away matches in Melbourne. All other Members are unable to scan in and are required to purchase a ticket to gain access. Please note there is no designated area for Geelong Cats Members at away games.

CAN I GIVE MY MEMBERSHIP CARD TO A FRIEND TO ATTEND A GAME IN MY ABSENCE?

Yes, however if you hold a concession or a Junior Membership the person using the Membership must also qualify as a concession or junior to utilise the card. Geelong Social Club Memberships are non-transferrable and cannot be utilised by anyone other than the Member.

CAN MY FRIENDS AND FAMILY WHO ARE NOT MEMBERS SIT/STAND WITH ME?

Yes, providing you do not have a Season/Reserved Seat at the ground. Non-Members will be required to purchase their reserved seat at the same time as the member via the relevant ticketing agent. Or you will be able to sit or stand together in the general admission areas (subject to match category and availability).

HOW DO I BUY TICKETS FOR INTERSTATE GAMES?

Interstate Members are required to return their booking form to Membership Services by the cut-off date for the relevant match as specified by the club. All other Members do not have access entitlements to tickets through their Membership and will have to contact the appropriate ticketing agent to purchase tickets.

HOW DO I KNOW WHERE TO BUY TICKETS FOR A SPECIFIC GROUND?

STADIUM	TICKET AGENT	PHONE NUMBER
Adelaide Oval	Ticketek	132 849
ANZ Stadium	Ticketek	132 849
Etihad Stadium	Ticketmaster	1300 136 122
The Gabba	Ticketmaster	1300 136 122
MCG	Ticketek	132 849
Metricon Stadium	Ticketmaster	1300 136 122
Domain Stadium	Ticketmaster	1300 136 122
SCG	Ticketek	132 849
GMHBA Stadium	Ticketmaster	1300 136 122
Giants Stadium	Ticketmaster	1300 136 122

Click here to check out our 2018 fixture.

IS THERE DISABLED AND EASY ACCESS SEATING?

Disabled seating and easy access seating can be obtained (subject to availability) through the relevant ticketing agent for each venue listed above. Members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge.

DO YOU HAVE PACKAGES FOR MEMBERS/SUPPORTERS TO INTERSTATE MATCHES?

Our Corporate Hospitality department have packages to selected Interstate matches. For more information please click here or contact our Corporate Sales Team on (03) 5225 2315 or email corporatehospitality@geelongcats.com.au

Reserved Seats

IS THERE A SEAT RETURN PROGRAM AT GMHBA STADIUM?

Yes, we do have a seat resale program. 'Seat Return' is available to all eligible season seat holders at GMHBA Stadium. Members can return their seat via their MyCATS account or with a Membership Services team member. Seating will be made available for Cats fans to purchase through Ticketmaster.

CAN I CHANGE MY SEASON SEAT AT GMHBA STADIUM?

There is currently seating available throughout GMHBA Stadium. All members are welcome to contact Membership Services to find out what seating options are available.

CAN I APPLY FOR SEASON SEATING AT GMHBA STADIUM?

Yes! With mixed availability throughout GMHBA Stadium, we encourage people to contact Membership Services to discuss all available seating enquiries and options.

WHAT MEMBERSHIP DO I NEED FOR A SEASON RESERVED SEAT?

For a Season Seat at GMHBA Stadium, members can hold a Home or a Home & Away Membership. For season seating in Melbourne Members can hold a Home, Home & Away or Melbourne Membership.

IF I REQUEST TO CHANGE MY SEATS WILL I RETAIN MY CURRENT SEATS IF MY REQUEST IS UNSUCCESSFUL?

Yes, we will take payment for your current Membership and seating at the time of your request.

HOW WILL I KNOW IF I’VE BEEN SUCCESSFUL IN CHANGING MY SEATS?

Seat changes for 2018 will occur at the time of an enquiry with a Membership Services representative.

CAN I TRANSFER MY SEAT TO ANOTHER PERSON?

Yes, you can. You must submit this request in writing, either on your renewal form or email, including the new seat holders details and payment information. The person receiving the seat must also link a valid Membership to the seat.

A FAMILY MEMBER/FRIEND HAS PASSED AWAY AND HAS A SEAT. CAN THE SEAT BE TRANSFERRED TO SOMEBODY ELSE?

Yes, the executor must submit in writing, either on the renewal form or email, including the new seat holders details and payment information. The person receiving the seat must also link a valid membership to the seat.

Payment Plan

Click here to view our Payment Plan Frequently Asked Questions