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Membership Guidelines

GENERAL MEMBERSHIP INFORMATION

These exclusive Membership guidelines are formulated in conjunction with the policies and procedures that are binding to Membership entitlements of the Geelong Cats. Members are requested to carefully read through these guidelines and use as a first point of reference when required.

Please note: These guidelines are subject to change at Geelong Cats’ discretion.

 

PRIVACY AND SECURITY

The Club is committed to ensuring the security of Members’ personal details under the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Under this act the Club is not able to issue and/or state any personal information held on the Member database. This includes Membership barcodes and seat details. The Geelong Cats may pass your details to third parties such as our related companies and/or representatives, unless otherwise requested by you not to do so. Members can request this via their MyCATS Account or by contacting Membership Services.

 

CUSTOMER SERVICE

The Club strives to provide professional and courteous customer service at all times. Delays may be experienced during our peak periods (November to March), but we will endeavour to keep them to a minimum. Customer feedback, complaints or disputes are requested to be in writing or via email, and should be addressed to the Membership Customer Service Coordinator. Where considered appropriate, the Club will use this valued feedback towards improvement of service.

 

MEMBER CODE OF CONDUCT

Members are required to conduct themselves in a respectful manner in their dealings with the club and its representatives. Policies and procedures as set by the club or outlined in these guidelines must be adhered at all times.

Members are obligated to provide the club with factual information on any documentation submitted or grievance/issue reported to the club. It is expected that Members communicate with club representatives in a calm, honest and ethical manner, as abusive, demeaning or threatening behaviour will not be tolerated. The club may deny service to Members who do not conduct themselves in an appropriate manner.

Members must also conduct themselves according to club, AFL and venue regulations when attending games. Behavioural standards must be adhered to at all times as anti-social behaviour will not be tolerated. Geelong Cats reserves the right to cancel or suspend Memberships at their discretion for any reported or observed breaches of the Member code of conduct or for behaviour not in line with the clubs values.

 

MEMBERSHIP TERMS AND CONDITIONS

The Geelong Cats may from time to time where reasonably necessary vary the terms and conditions of Geelong Cats Membership. The Geelong Cats will communicate any change to its Membership terms and conditions via the Geelong CatsMmembership website. Members will have no claim against Geelong Cats by reason of any change made to its Membership terms and conditions.


GENERAL ADMISSION ACCESS

MEMBERSHIP TERMS AND CONDITIONS

Access to matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

 

MEMBERSHIP ENTITLEMENTS

Your Membership entitles you to:

  • 10% discount on Geelong Cats merchandise^ for all purchases over $10 from the Cats Shop. Members must present their current Membership card at time of purchase. Some exclusions apply^
  • Opportunity to purchase AFL finals tickets weeks 1-3 should Geelong Cats compete* (excludes Supporter Memberships and Full AFL Club Support)
  • Opportunity to purchase an AFL Grand Final ticket should Geelong Cats compete*
  • Exclusive Inner Sanctum email sent weekly throughout the season (must provide Club with your valid email address)
  • Access to match-day seats at a discounted rate (subject to availability and Membership type)
  • Free admission to all VFL Geelong home matches (excluding AFL match-days) and 50% discount on all away games (excluding VFL finals)

Please note: entitlements are subject to change.

*Conditions apply. Eligible Members ONLY. Please note, that Memberships purchased after 31 August will not be eligible for finals ticket access.
^Discount applied at the discretion of Cats Shop and is not be applicable on all stock items


MEMBERSHIP CARDS

BARCODE NUMBER

This is the 12-digit number printed underneath the barcode on the reverse side of your Membership card and is unique to your current Membership. Your barcode number must be scanned or quoted when purchasing tickets. Due to privacy laws and Geelong Cats administrative procedures*, barcode numbers will only be given out to the Member (or parent/guardian if the member is under 18 years of age) over the phone or counter. You can also request your barcode number to be emailed to the registered email address we have in the database for the specific member. Alternatively, it can be found under ‘edit my profile’ in your MyCATS Account. It is the responsibility of the Member to ensure that they have all Membership cards or barcodes when purchasing tickets.

*Due to privacy laws and Geelong Cats administrative procedures, barcode numbers will NOT, under any circumstances, be given out over the phone or counter; however, it can be emailed to the Member’s registered email address. It is the responsibility of the Member to ensure that they have all membership cards or barcodes when purchasing tickets. If you have been given barcode numbers from another Member you must ensure that these numbers are correct as we will be unable to assist you if they are incorrect. Under no circumstances should members use other Member’s barcodes to purchase tickets without prior consent to do so.

 

MEMBER ACCOUNT ID

Your Member Account ID is located underneath your name on the reverse of your Membership card (for personalised cards only). This number is linked to all of your  Membership details and is yours for as long as you are a Member of Geelong Cats.

 

TRANSFER OF CARDS

ALL MEMBERSHIP CARDS ARE NON-TRANSFERABLE. 

Adults or concession card holders wishing to use a junior Membership seat can upgrade the Junior Membership for GMHBA Stadium matches only at the Ticketmaster box office on match day only (please see upgrading junior seats on match-day section).

Seats cannot be upgraded for Melbourne based home games.

 

LOST/STOLEN CARDS

Members are required to notify Membership Services in writing via email or letter of any lost or stolen Membership and/or reserved seating card. The lost/stolen Membership barcode will be cancelled immediately, therefore blocking its use for ground access. Upon presenting notification, a replacement Membership card will be issued. A $10 fee applies for lost card. If the card is stolen and a statutory declaration can be provided, no fee will be charged.


UPDATING YOUR DETAILS

Members are reminded to keep their contact details up to date with Membership Services or online via MyCATS Account. Members who have a season reserved seat must change their details in writing either via email, post or online via MyCATS Account. Members without reserved seating can change their details in writing, online via your MyCATS Account or over the phone by calling 1300 46 22 87.

You will need to quote the Member Account IDs and names of all Members in the household, the old contact information, along with all the new details. All correspondence will be sent out as per current details on the database at the time of printing the material/correspondence. Therefore, it is the Members' responsibility to update their details or they may miss out on important information.


GEELONG CATS CHEER SQUAD

The Cheer Squad is an integral part of the Geelong Cats. They provide invaluable support not only cheering the team on match-days, but assisting the Club in a variety of ways. By joining the Cheer Squad you can be part of banner making, waving flags and floggers, participating in chants on match-day, as well as their many fundraising activities. For further information click here, email cheersquad@geelongcats.com.au or phone 1300 46 22 87.

 

GEELONG CATS SUPPORTER GROUPS

Our supporter groups are always looking for new people to join as Members. We currently have official supporter groups based all over Australia. If you are interested in joining a group, making your current group official or start an official supporters group, please contact us for more information or click here.


PREMIERSHIP MEMBERSHIP AND SEATING DUE BY DATE

The due by date for season seating, Geelong Social Club and Premiership Members will be available on your 2018 renewal notice.

Dates may vary from year to year, however this will generally be mid-December. Members will not receive personal renewal reminders or personal follow ups via mail, email or telephone if their Membership has not been renewed after the due date.

Failure to renew Geelong Social Club or Premiership Membership by the specified due date in each year will forfeit theMmembers right of renewal and Members will be required to go on the waiting list to have renewal rights in the future.

Failure to renew season seating will forfeit the Member’s right of renewal. Un-renewed seating will be returned to the pool of seats for change/upgrade and new seat applicants. Members who have failed to renew seating will be required to re-apply for season seating as a new applicant.

 

LATE RENEWALS

The acceptance of any late renewal will be determined solely by Geelong Cats. In such cases where late renewals are offered, late fees may be applicable. Alternatively, if a late renewal is not accepted, Members will be required to re-apply for seating as a new applicant (subject to availability).

 

FINALS AND GRAND FINAL TICKETING

Please refer to the Cats Ticketing hub for up-to-date ticketing information leading up to and during the finals. Geelong Cats will communicate finals and Grand Final information to Members in late August/early September, should Geelong Cats be participating. This will include information regarding accessing a Grand Final ticket.

This information will be communicated via direct mail, Inner Sanctum email and on the Geelong Cats and AFL websites. It is the Members' responsibility to ensure their contact information is correct and that they have familiarised themselves with this information.

The following information is subject to change by the AFL, ticketing agent or the Geelong Cats. Geelong Cats Members will have access to purchase a ticket only if Geelong Cats are competing.

 

WEEKS 1-3

There is a limit of one ticket per Member; however this may increase at the discretion of the AFL. Members will need their barcode numbers to purchase tickets. Members are advised to check membership.geelongcats.com.au or afl.com.au closer to finals for further information on how and when to purchase tickets.

The following Members do not have access to finals ticketing:

  • Full AFL Geelong Club Support Members (must purchase tickets through AFL allocation)
  • Social Club Life Members who have not purchased an eligible Geelong Cats Membership
  • Members who purchased their Membership after 31 August
  • Members who hold a Supporter Membership
  • Club Cats Gold Card, Tabaret and Gaming Members

 

AFL GRAND FINAL

The Club will communicate information relating to the Grand Final to Members in late August/early September, should Geelong Cats be participating in finals. Eligible Members will need their barcode numbers to register for tickets.

The following Members do not have access to Grand Final ticketing:

  • Country/Interstate and 3 Game Members
  • Full AFL Geelong Club Support Members (must purchase tickets through AFL allocation)
  • Social Club Life Members who have not purchased an eligible Geelong Cats Membership
  • Members who purchased their Membership after 31 August
  • Members who hold a Supporter Membership
  • Club Cats Gold Card, Tabaret and Gaming Members

Those members with Priority Access (Social Club Members and Premiership Members with eligible Memberships) will be required to follow the appropriate procedures as communicated by the Club in order to secure their ticket. Members who do not follow the procedure as outlined by the Club will forfeit their right to access a ticket.


MEMBER RESERVED SEATING & TICKETING INFORMATION

SEASON SEATING TERMS & CONDITIONS

  • Geelong Cats reserves the right to increase prices and/or determine and change the price category of seats at its discretion.
  • Geelong Cats reserves the right to re-configure or change the seating layout and or the bay/stand design in conjunction with GMHBA Stadium Management as required. Geelong Cats is not obligated to notify or seek approval from seat holders to make changes to seating or surrounding areas.
  • Stadium seating remains the property of Stadium Management and is made available to Geelong Cats to offer a renewal/lease arrangement to Members on a year by year basis for Geelong Cats home games only. Season seat holders do not hold any rights to access their season seat for any other events or games apart from home games as specified by Geelong Cats within the AFL season.
  • 100% viewing of the game and arena is not guaranteed from any category of seating. Any seat classified as restricted viewing will be determined by Geelong Cats with any such seat being charged at a lower price category at the Geelong Cats discretion. Any seat classified as either undercover or underneath a roof does not guarantee protection from the elements.
  • Seat holders are required to purchase a Membership for every season seat held/ renewed. Memberships therefore must be paid for at the time of renewing. Additional memberships are also required for those who hold one or more seats and a Social Club membership.
  • Memberships and season seating applications must be legitimate. Geelong Cats reserves the right to withhold Membership and/or season seating found to be held outside Club guidelines.
  • Melbourne Members, 3-game Members, Country/Interstate members, Supporter members and Full Social Club members are not entitled to apply for season reserved seating at GMHBA Stadium.
  • By renewing (making payment) of season seats in any year, Members are agreeing to all of the terms of season seating as displayed on the Geelong Cats Membership website. Each Member should review these terms prior to the renewal process.
  • Requests to obtain or apply for season seating during the season cannot be fulfilled as seating has been returned for sale on a match by match basis. Members will be required to apply for the seat or seats in the following year at renewal time.
  • Geelong Cats does not have the capacity to swap season seating once finalised for the current season.
  • Seating is always subject to availability.
  • Geelong Cats reserves the right to amend policies and terms and conditions as outlined herewith at its discretion without prior notification to Members.
  • Geelong Cats reserves the right to check Members’ Membership cards and entitlements at any stage throughout the season.

 

SEAT RENEWALS

RENEWAL NOTIFICATIONS

Season seating renewals are offered subject to availability and Geelong Cats will endeavour to offer a season seat renewal in each year to those who have held season seats in the previous year. This offer will be at the discretion of Geelong Cats and is not guaranteed with Geelong Cats reserving the right to these seats at all times. Should the Geelong Cats not be able to offer a seat renewal, the option of alternative seating may be offered at Geelong Cats discretion. Renewal notifications for Membership and season seats will be sent to the registered address of the Member in November of each year. It is the responsibility of the Member to follow up renewal forms which may not have been received and to ensure the Geelong Cats has correct contact details at all times. For season seat holders this should be done before early December (for information on due by dates please see section).

 

SEAT APPLICATIONS

SEAT TRANSFERS

Season seats can be transferred to another existing or new Member providing the appropriate section on the renewal form has been completed. Any transfers must also be received and the appropriate renewal fee paid by the specified due date. Seat transfers will not be accepted after the renewal due date.

Seat transfers are not available to Social Club undercover and open seat holders.
 

SEAT CHANGES

EXISTING SEAT HOLDERS WANTING TO CHANGE EITHER GMHBA AND/OR MELBOURNE (ETIHAD & MCG) SEATS.

If the seat/s are available at the time of your application, these will be allocated to you the time of renewal.

Alternatively, there will be a secondary release of returned and unrenewed Member seating from 2017. This will be available from 9am, Monday 30 January 2018.

*Seat/s are not guaranteed and are subject to availability at the time of application. If your request is unable to be fulfilled, you will retain your 2017 seat/s.
 

EXISTING SEAT HOLDERS WANTING TO ADD EITHER GMHBA AND/OR MELBOURNE (ETIHAD & MCG) SEAT/S TO THEIR GROUP

Simply submit all renewing Member/s form/s with the new seat/s application together. If the application for seat/s are available to add to the existing group at the time of renewal, these will be allocated at this time.

If the applicant wishes to swap existing seats (i.e. 4 seats) to get more seats together (i.e. an extra seat to end up with 5 seats in total) this can also be processed at the time of renewal.

Members wishing to be processed as a group change must lodge all applications together. Additional Members cannot join the group once it has been processed. Another separate application must be made and this will only be accepted if Geelong Cats are still accepting applications.

Amendments to an application will not be accepted after the due by date or once an application has been processed. Changes to seating requirements on an application (i.e. location or category) will be accepted prior to processing, providing this request has been received by Geelong Cats in writing.

The acceptance of a new application for seating does not guarantee that Geelong Cats will be able to fulfil this application for seating. Payment adjustments (if applicable) will only be processed should the application be successful.

*Seat/s are not guaranteed and are subject to availability at the time of application. If your request is unable to be fulfilled, you will retain your 2017 seat/s.

 

NEW SEATS

Applications for seating at either GMHBA Stadium and/or Melbourne (Etihad and MCG) are available for 2018. Applications can be made for seating in areas designated for new seat holders and these will be allocated to you at the time of application.

Please note, once the seat application is received, applicants will not likely receive correspondence from Membership Services regarding the seat allocation process, unless clarification is required by Geelong Cats.

Payment details must be provided at the time of application and will be processed at the time of seat allocation.

Please note, that should you wish to apply for season seating, you will be required to have one of the Memberships outlined below:

 

GMHBA STADIUM SEATING REQUIRES AN ACCOMPANYING:

  • Home or Home & Away

MELBOURNE SEATING REQUIRES AN ACCOMPANYING:

  • Home, Home & Away, Melbourne or Country/Interstate**

BOTH GMHBA & MELBOURNE SEATING REQUIRE AN ACCOMPANYING:

  • Home or Home & Away

*Seat/s are not guaranteed and are subject to availability at the time of application.
**Conditions apply

 

Members wishing to be processed as a group must lodge all applications together. After the application is processed additional Members cannot join the group, another separate application must be made, and this will only be accepted if Geelong Cats are still accepting new applications.

Amendments to seating requirements on an application (i.e. location or category) will only be accepted prior to processing providing this request has been received by Geelong Cats in writing.

The acceptance of a new application for seating does not guarantee that Geelong Cats will be able to fulfil this application for seating. Payments will only be processed should application be successful.

 

SEATING FOR CHILDREN/JUNIORS

Children must be 14 years of age and under as at 1 January in the current Membership year to be eligible for junior priced seating. Random checks of junior status are conducted annually for existing seat holders and may result in a copy of a Birth Certificate being requested to verify junior status. Geelong Cats reserves the right to request a copy or to sight Birth Certificates for this purpose or at any time at their discretion.

Children five (5) years of age or under are not required to have a seat purchased for them; however they must not occupy a seat and will need to sit on the lap of a parent or guardian. The parent or guardian is responsible for the child whilst in the stadium.

The child is not permitted to sit in aisles or run/move around to the detriment of other attendees. If you wish to purchase a season seat for a child six (6) years of age and under and do not wish to purchase a junior Membership then a Statutory Declaration must be provided indicating that this child will be the only person utilising the seat. These seats cannot be upgraded to an adult seat on match-days, forwarded or placed up for re-sale.
 

REFUNDS & CANCELLATIONS

REFUNDS

Full refunds of season reserved seating may be offered at Geelong Cats discretion however full refunds will not be available after the commencement of the AFL season. Pro-rata refunds may be considered at Geelong Cats discretion after the commencement of the AFL season.

 

CANCELLATIONS

Cancellation of an application will be accepted providing the application has not already been processed. A request for any such cancellation must be provided in writing to Geelong Cats.

 

TRANSFERRED MATCHES

The AFL reserves the right to transfer scheduled home matches from GMHBA Stadium, Etihad Stadium or the MCG to another venue. A “first-in-basis” seating area or equivalent reserved seat will be allocated to all patrons who hold a reserved seat at the venue from where the match was transferred.

 

STADIUM REDEVELOPMENTS

Geelong Cats is not obligated to notify Members of any proposed redevelopment which may impact upon Members’ season seating. Should the stadium be undergoing redevelopment availability and access to season seating may be reduced. Geelong Cats reserves the right to reclaim seating during a re-development as required. In such instances Geelong Cats would endeavour to relocate/ offer alternative seating (subject to availability) to affected Members at its discretion.

 

SEASON SEAT HOLDERS

Members with season seats at GMHBA  Stadium and Geelong Social Club Members are not eligible to upgrade to a daily reserved seat. Season seat holders who require additional reserved seating for guests may purchase seats through Ticketmaster.

Season seat holders and Geelong Social Club Members wishing to sit somewhere other than in their season seat (or seating area) will be required to pay full general public pricing for any additional seat.

Barcodes for season seat holders and Geelong  Social Club Members have been allocated to a specific seat/area for the entire season and will not be valid for purchase of additional seating at the Members’ rate.

 

CATS SEAT RETURN

Season seat holders who are unable to attend games at GMHBA Stadium have the option to place their seat up for re-sale for selected games. Please click here for a step by step guide on how to place your seat up for resale. Season seat holders can release their seat via their MyCATS Account or by contacting Membership Services.

For successfully sold seats the season seat holder will receive a credit outlined on their renewal form, this will automatically be used towards the following year’s Membership and seat renewal. Eligible Members only. For full terms and conditions visit click here.

 

CATS SEAT FORWARDING

Season seat holders who are unable to attend games at GMHBA Stadium have the option to forward their seat/s to family and/or friends to use for the day. This option allows you to keep your Membership card and your family/friends can then print out daily paper tickets via email to use for match-day. Season seat holders can forward their seats for all eligible games.

Please click here for a step-by-step guide on how to forward your seat. Season seat holders can forward their seat via their MyCATS Account up until 10 minutes prior to the match. Eligible Members only. For full terms and conditions click here.

 

REFUNDS & EXCHANGES

Tickets purchased on a game by game basis will be subject to the terms and conditions of the relevant ticketing agency with a “no refund and exchange” policy generally applying.

 

ON-SELLING

Geelong Cats does not authorise the on-selling of tickets by any means (both season and daily). Unauthorised on-selling of tickets may result in Membership/ticket cancellation.

 

UPGRADING JUNIOR SEATS ON MATCH-DAY

Junior season seat tickets can be upgraded at any Ticketmaster box office on game day only. This only applies to adults or concessions wishing to use a junior seat. This upgrade is for the seat component only and does not include any discount for Membership fees paid. Non-Members wishing to utilise the junior seat will be required to pay the full admission on top of the seat upgrade cost. Members (without season seating) wishing to utilise the junior seat must present their valid Membership and only the seat upgrade cost will apply. The upgrade cost is determined by the difference in seating price plus admission and upgrade fee. Failure to upgrade on game day may result in cancellation of membership and seat. Non-member adults wishing to utilise a concession membership and seat will only be required to purchase an adult general admission ticket from Ticketmaster. Geelong Cats Adult members (without season seating) can use their valid Membership. No upgrade fee applies on the seating component. Daily Reserved seats purchased through Ticketmaster CANNOT be upgraded under any circumstances.


GAME & GATE OPENING TIMES

Game and gate opening times are subject to change. Please refer to geelongcats.com.au or recorded information on the phone system for times.

 

ENTRY TERMS & CONDITIONS

AFL Conditions of Entry are displayed at the point of Stadium entry.

Entry conditions for GMHBA Stadium are:

  1. No representations are made that there is space available in the ground suitable for viewing the match
  2. Ground Management reserves the right to refuse entry to any person
  3. It is a condition of entry that the AFL and its servants and agents shall not be liable to you for any loss or damage (including without limitation, loss or damage caused by the negligence of the AFL or its servants and agents and incidental and consequential loss or damage) arising in any matter wholly or partly from or in connection with your use of these grounds
  4. No ticket refunds will be paid
  5. Concession patrons are required to show concession identification at turnstiles and ticket selling points
  6. Video cameras are not permitted in this venue without prior written permission from the AFL
  7. Ground Management reserves the right to search bags for alcohol and any other banned items. Banned items are prohibited from ground entry and will be confiscated if found (see Banned items section for more information).

MATCH-DAY COMPLAINTS

Complaints on match-day should be directed to a match-day attendant. Depending on the nature of the issue, complaints will be handled by the security or match-day attendant or directed to ground management.

Anti-social behaviour can be anonymously reported by texting the seat location to 0488 252 000, a match-day attendant will then come to assess the situation in your area and action accordingly.


LOST OR FORGOTTEN MEMBERSHIPS

GMHBA STADIUM

If Members have forgotten/lost their Membership for games played at GMHBA Stadium, they must report to the Geelong Cats Customer Service window located on the western side of GMHBA Stadium on match-day from gate opening time. A daily seat card (for season seat holders) or daily Social Club access (for Social Club Members) can be issued valid for that match only. This is a once-off option for Members only; friends or family cannot use this as a way to access the ground. Members MUST present a form of identification upon collection of the temporary match-day ticket and a booking fee may apply.

Members* wishing for friends or family to utilise their Membership card for match day entry should use the seat forwarding option or give them the physical Membership card. Membership Services will not be able to assist friends or family of Members if the procedures for match day access have not been followed.

*Excludes Geelong Social Club Members

 

ETIHAD STADIUM & MCG

Unfortunately if you have forgotten your Membership on match-day for any games played at Etihad Stadium or the MCG we are unable to re-issue you with a replacement ticket.

Members will need to purchase a full entry ticket from the box office on match-day.


SMOKING POLICY

All stadiums are ‘smoke free’ venues to help promote a healthy environment for all patrons, staff and officials. Smoking is not permitted anywhere within the boundary fence line of GMHBA Stadium.

  • Toilet blocks are ‘smoke free’
  • All dining/bar facilities are ‘smoke free’
  • Outdoor seating and standing areas are ‘smoke free’
  • Smoking is not permitted between the rear of the buildings and the fencing

 

BANNED ITEMS

The following items are prohibited entry to the stadium: animals, alcohol (BYO), glass items, umbrellas, prams/strollers (if they cannot be stored under a match-day seat), boxes & crates, cans, large eskies, video cameras*, fold up chairs**, sharp objects, weapons (e.g. knives), commercially prepared foods (e.g. take away foods such as McDonalds, KFC, Subway and pizza), as well as freshly prepared food (e.g. fish and chips, hamburgers or take away coffee). All bags are subject to inspection and Ground Management reserves the right to refuse entry or confiscate any banned items.

*Written approval must be given by the AFL for use of video camera at all AFL matches
**Small camping stools without arms may be accepted at GMHBA Stadium within the Gary Ablett Terrace standing room. These will only be permitted for use by children

 

VENUE BEHAVIOURAL STANDARDS

We want to ensure all GMHBA Stadium matches are an enjoyable and safe experience for all attendees, staff and players. In accordance with local, state and federal law, the Geelong Cats has initiated a policy where use of any abusive, discriminative, victimising, harassing or anti-social behaviour including the use of bad language racial remarks or physical violence (including threats of) will not be tolerated. The club takes all behavioural complaints seriously and will endeavour to follow up on all complaints. Members and their guests are required to behave appropriately and not violate behavioural standards previously mentioned whilst attending any match at GMHBA Stadium.

Should Members experience any anti-social behaviour (including behaviour directed at players, match day staff or patrons) they can text their seat location to 0488 252 000 and security/match-day staff will attend the location to investigate.

Geelong Cats staff have the discretion to search bags or check patrons tickets and/or Memberships at any time they deem necessary. The Club expects that members and patrons comply and act in an honest, responsible and lawful manner at all times within these guidelines. In the event of a complaint, the Club will be forced to take action and this may result in the offender/s being removed from the stadium and/or forfeit Membership privileges at the Club’s discretion.


CORPORATE PACKAGING & MATCH-DAY HOSPITALITY

For a wide range of corporate packages and match-day hospitality options that can be tailored to any budget, please click here, or contact the Corporate team on (03) 5225 2315 or email corporate@geelongcats.com.au


DAILY TICKETING AND SEATING

GMHBA STADIUM

Daily match tickets go on sale at the beginning of the season and are available through Ticketmaster by phoning 1300 136 122, online at Ticketmaster or through any Ticketmaster outlet. General Admission Members are required to quote their 12 digit Membership barcode number in order to receive the Members’ discounted pricing.

General Admission Members are able to scan their Membership card at the gate for access into General Admission Seating / Standing Room (strictly subject to capacity) located within the Ablett Terrace (accessible via Gate 1 Polly Farmer).

For further information on daily ticketing, including reserved seating and general admission standing for GMHBA Stadium please visit membership.geelongcats.com.au or contact Membership Services.

 

ETIHAD STADIUM

Daily reserved seats go on sale at the beginning of the season through Ticketmaster by phoning 1300 136 122, online at Ticketmaster or  or at any Ticketmaster outlet. General Admission Members are required to quote their 12 digit Membership barcode number if upgrading to a reserved seat in order to receive the Members’ discounted pricing.

For away games at the Etihad Stadium Home & Away and Melbourne Members will be entitled to the Members’ discount when upgrading to a reserved seat. All other members wishing to attend an away game at Etihad Stadium will be required to pay full public price through Ticketmaster.

Access to Etihad Stadium matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

Please visit membership.geelongcats.com.au for further information and updates regarding specific home and away matches at Etihad Stadium.

 

MCG

Daily reserved seats go on sale at the beginning of the season through Ticketek by phoning 132 849, online at Ticketek or at any Ticketek outlet. General Admission Members are required to quote their 12 digit membership barcode number if upgrading to a reserved seat in order to receive the Members’ discounted pricing.

For away games at the MCG only Home & Away and Melbourne Members will be entitled to the Members’ discount when upgrading to a reserved seat. All other Members wishing to attend an away game at the MCG will be required to pay full public price through Ticketek.

Access to MCG matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

Please visit membership.geelongcats.com.au for further information and updates regarding specific home and away matches at the MCG.

 

DISABLED SEATING

Disabled seating and easy access seating can be obtained (subject to availability) through the relevant ticketing agent for each venue listed above. Members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge.

TICKETING AGENTS

  TICKETING

VENUE

WEBSITE

PHONE

OUTLET

Adelaide Oval - Adelaide (SA)

Ticketek

132 849

Ticketek

Domain Stadium - Perth (WA)

Ticketmaster

1300 136 122

 

Ticketmaster

Etihad Stadium - Melbourne (VIC)

Ticketmaster

1300 136 122

Ticketmaster

The GABBA - Brisbane (QLD)

Ticketmaster

1300 136 122

Ticketmaster

Metricon Stadium - Gold Coast (QLD)

Ticketek

132 849

Ticketek

MCG - Melbourne (VIC)

Ticketek

132 849

Ticketek

GMHBA Stadium- Geelong (VIC)

Ticketmaster

1300 136 122

Ticketmaster

Spotless Stadium - Sydney (NSW)

Ticketmaster

1300 136 122

Ticketmaster

 

GMHBA STADIUM - VENUE INFORMATION

ADDRESS

GMHBA Stadium, La Trobe Terrace, Geelong.

 

CATS SHOP AND MEMBERSHIP OFFICE

Cats Shop and Membership Office are located on the ground level of the Charles Brownlow Stand

 

DIRECTIONS

GMHBA Stadium is surrounded by the boundaries of La Trobe Terrace, Park Crescent, Moorabool Street and Kilgour Street, Geelong.

 

PUBLIC TRANSPORT & PARKING

Click here

 

ATM

Cash withdrawal facilities are available around the internal concourse of the stadium.

 

BOX OFFICE COLLECTIONS/SALES

General Admission tickets, as well as reserved seating tickets (subject to availability), can be purchased at the Bernie Smith, Polly Farmer and Doug Wade (once Players Stand is open) gates on match-day from gate opening time (subject to availability). Ticketmaster ticket collection or Member reserved seat ticket upgrades are available at all of these gates from gate opening time.

 

CATS CUSTOMER SERVICE WINDOW & MEMBER ENQUIRIES

Any Membership and Club related collections are available from the Cats Customer Service window located at Gate 6, outside the Cats Shop. Members who have match day enquiries are also advised to visit this window which will be open from gate opening time.

 

MEMBERSHIP SERVICES OR GENERAL ENQUIRIES

The Membership Services office will be open from gate opening time up until 20 minutes after the final siren for any over the counter enquiries on the match days.

 

FIRST AID

On a match day, there are two first aid locations at GMHBA Stadium. One is located under the Ford Stand at the Northern end of the ground. The other is located in under the new Players Stand at the Southern end of the ground. Should you need assistance please contact either the security or match-day staff Member closest to you.

 

LOST & FOUND

Items lost or found by patrons may be handed into or claimed at the stadium reception office (located Sports House, Moorabool Street side of the ground) for recording and safe keeping.

 

MATCH-DAY ASSISTANCE

Members are advised to approach either the security or match-day staff should you have an enquiry or problem on the day of the game. These attendants will contact either Stadium Management or Geelong Cats staff depending on the enquiry. Alternatively, should Members experience any anti-social behaviour they can text their location to 0488 252 000 and security/match-day staff will attend the location to investigate.


ETIHAD STADIUM – VENUE INFORMATION

ADDRESS

740 Bourke Street, Melbourne.

 

DIRECTIONS

Etihad Stadium is located right on the edge of Melbourne’s CBD and in the centre of the Docklands. It is situated between Wurundjeri Way, Bourke Street, Harbour Esplanade and Latrobe Street.

 

PUBLIC TRANSPORT & PARKING

Click here

 

ATM

Six ATMs are located within the stadium on all levels.

 

GENERAL ENQUIRIES

General enquiries can be made at the Customer Service Office, located outside Gate 2 or telephone (03) 8625 7700.


MCG - VENUE INFORMATION

ADDRESS

Yarra Park, Melbourne.

 

DIRECTIONS

The MCG is surrounded by the boundaries of Punt Road, Wellington Parade and Brunton Avenue, East Melbourne.

 

PUBLIC TRANSPORT & PARKING

Click here

 

ATM

ATM machines are located at various points inside and outside the venue.

 

GENERAL ENQUIRIES

General enquiries can be made by phoning the MCG on (03) 9657 8888.


GEELONG SOCIAL CLUB GUIDELINES

For Geelong Social Club guidelines and FAQs, please click here.


GENERAL CLUB INFORMATION COMMUNICATION

WEBSITE

Our Membership website is an easy way to access your MyCATS Account; check out your Membership entitlements, packages, upcoming game information and much more! Joining online has never been easier! Visit membership.geelongcats.com.au

 

OTHER MEMBER COMMUNICATION

Throughout the year the Club has frequent correspondence to members, via Inner Sanctum* (eNewsletter), letters, sms^, radio, newspapers and other appropriate mediums.

*Where a valid email address has been supplied, strictly for members only.
^ Where valid mobile number has been supplied


TRAINING SESSIONS

Supporters are always welcome to come to open sessions and watch training.

Details of upcoming open training sessions will be made available through the website and via eNewsletters.

 

THE BROOK

The Cats hospitality venue in Point Cook is located at 215 Sneydes Road, Point Cook. The Brook is open for lunch and dinner daily. For bookings or venue enquiries phone (03) 9394 6444.

HOURS OF OPERATION*

Monday - Wednesday 9am - 12 midnight
Thursday - Saturday 9am - 1am
Sunday 10am - 12midnight
*Subject to change

 

GEELONG CATS AND THE COMMUNITY

As highly visible Members of the community, the Geelong Cats players, coaches and staff understand their unique public role and have a commitment to work with experts in our community to drive positive change for young people: empowering them to make good decisions; improving their health and wellbeing; and ensuring they have shelter and support.

We also work with charities, schools, junior football clubs, Auskick Centres and community groups to make a positive contribution. Geelong Cats welcomes the opportunity to give back to a community that has supported it for over 150 years. For more information about the Cats in the Community programs please click here or phone (03) 5225 2300.

 

GEELONG CATS COMMUNITY FOUNDATION

The development of the Foundation marks a significant era for the Club who has a proud history of giving back to community that has supported the Cats throughout its 150 year history.

The Foundation supports the Club’s commitment to investing further into strengthening and supporting our community, by focusing our efforts on empowering young people and enhancing their health and wellbeing. Further information can be found by clicking here or by emailing foundation@geelongcats.com.au

 

AMENDMENTS TO GUIDELINES

Should clarification/amendment be required on any of the guidelines contained herein, please forward details in writing to:

Geelong Cats Members Guidelines
Membership Services
PO Box 461
GEELONG VIC 3220

Guidelines will be reviewed providing a sufficient number of legitimate concerns have been registered in writing.

 

DISCLAIMER

The contents of this document have been carefully compiled and are believed to be correct at the time of printing. The Board of Directors of the Geelong Cats, their agents and/or servants will not hold themselves responsible whatsoever for any errors or omissions.