Please find a list of FAQs relating to the latest Covid-19 update by the Geelong Cats.
All Members with game access have received an email, or a sms (to the mobile number listed on your account) or letter if the club doesn't have your email address on file.
Please call 1300 462 287 if you wish to talk through your Membership options with our Membership Team between 9am-4pm, Monday to Friday.
FAQs
What are the current plans for 2020 Toyota AFL Premiership Season matches?
As at Friday 15 May, the AFL announced that the 2020 Toyota AFL Premiership Season will resume on June 11.
Further details surrounding the fixture will be released in coming weeks.
Click here for the full statement from the AFL.
Will Members/supporters be able to attend matches when the season restarts?
While spectators won’t be permitted to attend matches in the immediate future, due to remaining restrictions on mass gatherings, the club remains optimistic that Members/supporters will be able to attend games in 2020. We will provide updates as information is made available from the relevant stakeholders.
What will happen if matches resume with spectators in 2020?
In the event that spectators may attend Geelong Cats matches later in the 2020 Toyota AFL Premiership Season, Geelong Cats Members with game access who have selected to maintain or donate their Membership will be provided more information around match access as part of their 2020 Membership entitlements.
I want to speak to someone at the club about my Membership, tickets and game access
With our current reduced staffing in the Membership Team, we request you make contact with us via email or by calling 1300 462 287. We appreciate your patience as we endeavour to speak with every Member, making contact as soon as possible. Our Membership Team are available from 9am to 4pm, Monday to Friday during the current Coronavirus restrictions.
Am I entitled to any compensation for the loss of entitlements on my Membership?
2020 Members with game access will receive communication specific to the Membership they hold. This will detail the changes to your 2020 Membership and compensation. For more information please contact our Membership Team at membership@geelongcats.com.au or 1300 462 287 to discuss your Membership options.
I pay my Membership off monthly; will my payments continue?
Payment Plan Members can pause their Membership payments at any point in time. If you choose to pause your Membership payments you will not be eligible for the range of additional value-adds and Membership benefits, including those from our partners. To be eligible you need to pay for your Membership type in full. Payment Plan Members are also entitled to refund of payments already processed previously for their 2020 Membership.
To discuss your options please contact our Membership Team at membership@geelongcats.com.au or 1300 462 287.
Can I cancel my Membership and obtain a refund?
2020 Geelong Cats Members with game access can request a refund on all payments made, less the cost of the administration fee ($30). This effectively will terminate your 2020 Membership and all Membership benefits, value-adds, Membership continuity and existing level of Membership type (no guarantee of retaining your Reserved Seat or Geelong Social Club Membership place in 2021).
For more information please contact our Membership Team at membership@geelongcats.com.au or 1300 462 287.
How would a downgrade or partial refund impact my Membership?
Applying a partial refund or a downgrade to your existing Membership, still means that you are a Geelong Cats Member. The membership you downgrade to for the 2020 AFL Season will be what you are recognised as for that season only. Your consecutive years of Membership will carry on. The refund amount will vary dependent on Membership upheld.
For more information please contact our Membership Team at membership@geelongcats.com.au or 1300 462 287.
Do the Geelong Cats have their own Covid-19 Policy?
Yes, the Geelong Cats have developed a Covid-19 Policy. Please click here to view.
WHAT ARE THE GEELONG CATS DOING TO MINIMISE THE SPREAD OF COVID-19 TO STAFF AND PLAYERS?
The club has taken several precautionary measures in recent weeks around travel, hygiene practices and limiting access to the club environment. We have been guided by our Club doctors, the AFL and the government.
Due to the large number of enquiries our Membership Team may receive, please note our response times may be extended. We appreciate your patience during this time.
HOW CAN WE CONTINUE TO SUPPORT THE GEELONG CATS?
We need your support now more than ever. We’ll be in touch soon with all the ways you can stay connected with the club.
Our Cats Shop is 100% club-owned and operated, with 100% of profits going directly towards supporting the club. Shop here.
You connect with the club on our social channels via Instagram, Facebook, Twitter, YouTube,TikTok and by downloading the official Geelong Cats app (Download iOS) (Download via Google Play)
Alternatively, you can also keep Geelong Strong with a Non-Access Membership, click here.
Where can I view terms and conditions?
Please click here to view terms and conditions.
